Refund Policy

This policy applies to all paid subscriptions to the Manoah platform operated by Manoah Technology Private Limited. By subscribing to a paid plan, you agree to the terms set out below. These terms should be read alongside our Terms and Conditions. 1. Subscription Plans Manoah offers a FREE Plan and a paid PRO Plan. The PRO Plan is available on a monthly or annual billing cycle. Feature availability is described on the pricing page. 2. Refund Policy 2.1 Annual Plans If you cancel an annual PRO Plan subscription within 7 days of the initial purchase date and have not materially used the PRO Plan features during that period, you may request a full refund. After 7 days, annual subscription fees are non-refundable. 2.2 Monthly Plans Monthly PRO Plan subscription fees are non-refundable once a billing cycle has commenced. 2.3 Downgrades and Cancellations If you downgrade to the FREE Plan or cancel your subscription, you will retain PRO Plan access until the end of the current paid billing period. No pro-rated refunds will be issued for the unused portion of a billing cycle. 2.4 Exceptional Circumstances Refund requests outside the terms above (for example, prolonged service unavailability or extenuating personal circumstances) may be considered at Manoah’s sole discretion. Submit exceptional requests to contact@manoah.care with supporting details. 3. How to Request a Refund Email contact@manoah.care with the subject line: [Refund Request] <Your Name> — <Brief Reason> Include your registered email address and the date of the transaction. We will acknowledge your request within 48 hours and respond with a decision within 7 business days. Approved refunds are credited to the original payment method. The time for the credit to appear depends on your bank or card issuer — typically 5–10 business days.