Terms and Conditions

Please read these Terms and Conditions (“Terms”) carefully before accessing or using the Manoah platform. By creating an account, accessing the platform, or using any part of our services, you agree to be bound by these Terms. If you do not agree, do not use the platform.

1. Introduction and Acceptance

1.1 These Terms constitute a legally binding agreement between Manoah Technology Private Limited(“Manoah”, “we”, “us”, or “our”), a company incorporated under the Companies Act, 2013, and the licensed mental health professional or psychological practitioner (“Therapist”, “you”, or “your”) who registers for and uses the Manoah platform.

1.2 By clicking “I Agree”, completing the registration process, or otherwise accessing or using the Manoah platform (the “Platform”), you represent that:

• (a) you have read, understood, and agree to these Terms;
• (b) you have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872; and
• (c) you meet the eligibility requirements set out in Section 4.

1.3 These Terms are effective from the date you first access the Platform and will remain in effect until your account is terminated in accordance with Section 11.

1.4 These Terms must be read together with our Privacy Policy, which is incorporated herein by reference.

2. Definitions

3. Description of Service

3.1 What Manoah Does. Manoah is a practice management software platform designed for licensed mental health professionals and psychologists practicing in India. The Platform provides tools to help Therapists operate and organise their practice, including:

• Client record management (intake data, case history, contact information)
• Appointment scheduling with optional two-way Google Calendar synchronisation
• Session notes in SOAP format and freeform client notes, encrypted at rest
• Secure file attachments (images and PDFs, up to 25 MB per file, up to 10 per note) encrypted at rest
• GST-compliant PDF invoice generation and payment link integration via Razorpay and Cashfree Payments
• Automated WhatsApp, email, and push notification reminders to Clients
• Practice analytics and dashboard metrics
• Public therapist profile page with a client inquiry form

3.2 What Manoah Is Not. Manoah is a software tool and technology platform only. Manoah is not a healthcare provider, medical service, mental health service, or clinical decision-support system. All clinical decisions, therapeutic interventions, and professional judgments are the sole responsibility of the Therapist.

3.3 Service Availability. Manoah will make reasonable efforts to maintain Platform availability. However, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party outages, and circumstances beyond our reasonable control may cause temporary unavailability.

3.4 Feature Changes. Manoah may add, modify, or discontinue features or services at any time. Where a change materially affects your use of the Platform, we will provide reasonable notice.

4. Eligibility and Account Registration

4.1 Eligibility. To register for and use the Platform, you must:

• (a) be at least 18 years of age;
• (b) be a licensed or otherwise legally recognised mental health professional, psychologist, counsellor, or psychological practitioner under applicable Indian law;
• (c) have the legal authority to handle sensitive personal health data of your Clients under applicable law; and
• (d) not be barred from using the Platform under these Terms or applicable law.

4.2 Registration. You must provide accurate, current, and complete information during registration and agree to keep this information updated at all times.

4.3 Professional Credentials. Manoah does not independently verify your professional qualifications or licensing status. You represent and warrant that you hold all required licences, registrations, and qualifications to practise as a mental health professional in your jurisdiction.

4.4 Account Security. You are solely responsible for maintaining the confidentiality of your login credentials and all activity that occurs under your Account. Notify Manoah immediately at contact@manoah.care if you become aware of any unauthorised access to your Account.

4.5 One Account Per Practitioner.Each Account is personal to the registered Therapist. You may not share or transfer your Account without Manoah’s prior written consent.

5. Subscription Plans and Payments

5.1 Plans.Manoah offers a FREE Plan and a PRO Plan. Feature availability differs between plans as described on the Platform’s pricing page.

5.2 Subscription Fees.PRO Plan fees are as displayed on the Platform’s pricing page at the time of subscription. All fees are quoted in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Manoah reserves the right to revise subscription fees with 30 days’ prior notice.

5.3 Billing Cycle. Subscriptions are billed on a monthly or annual basis depending on the plan selected. The Subscription Fee is charged at the beginning of each billing cycle.

5.4 Payment Processing. Payments are processed through Razorpay and/or Cashfree Payments. Manoah does not store your full payment card details on its servers.

5.5 GST and Taxes. GST and other applicable taxes will be charged where required by law. A GST invoice will be issued for each billing cycle. You are responsible for providing accurate GST registration details if you wish to claim input tax credit.

5.6 Refund Policy. For full details, see our Refunds & Cancellations page.

• (a) Annual Plans: If you cancel an annual subscription within 7 days of the initial purchase date and have not materially used the PRO Plan features during that period, you may request a full refund. After 7 days, annual subscription fees are non-refundable.
• (b) Monthly Plans: Monthly subscription fees are non-refundable once a billing cycle has commenced.
• (c) Downgrades and Cancellations: If you downgrade to the FREE Plan or cancel, you will retain PRO Plan access until the end of the current paid billing period. No pro-rated refunds will be issued.
• (d) Exceptional Circumstances: Refund requests outside these terms may be considered at Manoah’s sole discretion. Submit requests to contact@manoah.care.

5.7 Disputed Charges. If you believe a charge is incorrect, you must notify Manoah in writing within 30 days of the charge date.

5.8 Suspension for Non-Payment. If a Subscription Fee remains unpaid for more than 7 days past the due date, Manoah may suspend your access to PRO Plan features until payment is received.

6. Therapist Obligations and Acceptable Use

6.1 Professional Responsibility. You are a licensed professional and are solely responsible for all clinical decisions, therapeutic interventions, diagnoses, treatment plans, and professional advice provided to your Clients. Manoah is a technology tool that supports your practice administration — it does not guide, influence, or bear any responsibility for your clinical work.

6.2 Client Consent.Before entering any Client’s personal or sensitive personal data into the Platform, you must obtain the Client’s free, informed, and explicit consent and maintain documentary evidence of such consent in accordance with applicable law.

6.3 Data Accuracy. You are solely responsible for the accuracy, completeness, and correctness of all data you enter into the Platform.

6.4 Acceptable Use. You agree to use the Platform only for lawful purposes. You must not:

• (a) enter data about a person who has not consented to such entry;
• (b) use the Platform to store or process data of minors without guardian consent;
• (c) use the Platform for any purpose other than the management of your own legitimate mental health practice;
• (d) attempt to gain unauthorised access to any part of the Platform;
• (e) reverse engineer, decompile, or otherwise attempt to derive the source code of the Platform;
• (f) upload or transmit any viruses, malware, or files exceeding stated size limits (25 MB per file);
• (g) use the Platform in violation of any applicable law, regulation, or professional standard;
• (h) resell, sublicense, or provide access to the Platform to any third party without prior written consent;
• (i) use the Platform’s data or outputs to train machine learning models or AI systems without Manoah’s explicit written consent.

6.5 WhatsApp and Notification Compliance.When using Manoah’s notification features, you must ensure you have the Client’s prior consent to receive WhatsApp communications and comply with Meta’s WhatsApp Business Policy.

6.6 Invoice and GST Compliance. You are solely responsible for verifying that your GSTIN is accurate and current, and for ensuring your invoices comply with applicable GST laws and rules.

6.7 Emergency Situations. The Platform is not designed for emergency crisis management. You must maintain separate, independent procedures for responding to Client emergencies or risk-of-harm situations.

7. Client Data and Privacy

7.1 Data Ownership. All Client Data entered into the Platform by you remains your property. Manoah does not claim any ownership over Client Data.

7.2 Manoah’s Role as Data Processor. To the extent applicable under Indian data protection law, Manoah acts as a data processor with respect to Client Data, processing it only on your instructions and as necessary to provide the Services.

7.3 Our Privacy Obligations. Manoah will:

• (a) process Client Data only for the purpose of providing and improving the Services;
• (b) implement industry-standard technical and organisational security measures, including encryption of session notes and file attachments at rest;
• (c) not sell, rent, or otherwise commercially exploit Client Data to third parties;
• (d) notify you without undue delay if we become aware of a data breach likely to result in a risk to the rights of affected individuals.

7.4 Data Retention. Manoah retains Client Data on your behalf for as long as your Account is active. Upon termination, Manoah will retain your data for a period of 90 days to enable data export, after which it will be securely deleted unless a longer retention period is required by law.

For full details of our privacy practices, please refer to our Privacy Policy.

8. Intellectual Property

8.1 Manoah’s IP. Manoah and its licensors own all intellectual property rights in and to the Platform, including the software, source code, algorithms, user interface design, trademarks, trade names, logos, and documentation.

8.2 Licence to You. Subject to your compliance with these Terms and payment of applicable Subscription Fees, Manoah grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purpose of managing your mental health practice.

8.3 Your Content. You retain ownership of all Content you create or upload to the Platform. By submitting Content, you grant Manoah a limited, non-exclusive, royalty-free licence to host, store, process, and display your Content solely to the extent necessary to provide the Services.

8.4 Feedback. If you provide Manoah with any suggestions, feedback, or recommendations regarding the Platform, you hereby assign to Manoah all intellectual property rights in such Feedback.

9. Disclaimers and Limitation of Liability

9.1 No Clinical Warranties. THE PLATFORM IS A SOFTWARE TOOL FOR PRACTICE ADMINISTRATION. MANOAH MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE CLINICAL SUITABILITY, MEDICAL ACCURACY, OR THERAPEUTIC EFFICACY OF ANY FEATURE, TEMPLATE, OR OUTPUT GENERATED BY THE PLATFORM.

9.2 “As Is” Basis.THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE INDIAN LAW, MANOAH DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.3 No Guarantee of Availability. Manoah does not warrant that the Platform will be available at all times, uninterrupted, or error-free.

9.4 Third-Party Services. Manoah is not responsible for the availability, accuracy, security, or actions of any third-party service integrated with the Platform.

9.5 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE INDIAN LAW:

• (a) Consequential Damages: IN NO EVENT SHALL MANOAH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES.
• (b) Aggregate Cap: MANOAH’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY YOU IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR INR 5,000 (WHICHEVER IS HIGHER).
• (c) Clinical Liability: MANOAH SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY CLAIM ARISING FROM YOUR CLINICAL DECISIONS, THERAPEUTIC INTERVENTIONS, OR PROFESSIONAL CONDUCT.

9.6 Consumer Rights. Nothing in these Terms is intended to exclude or limit any rights you may have under the Consumer Protection Act, 2019 or any other applicable mandatory consumer protection law.

10. Indemnification

10.1 Your Indemnity. You agree to indemnify, defend, and hold harmless Manoah Technology Private Limited, its directors, officers, employees, contractors, agents, and successors from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• (a) your use or misuse of the Platform;
• (b) your clinical practice, professional decisions, or therapeutic conduct;
• (c) any breach of these Terms by you;
• (d) your failure to obtain proper Client consent for data entry or notifications;
• (e) your violation of any applicable law, regulation, or professional standard;
• (f) any inaccurate or incorrect GST or invoicing data provided by you.

11. Termination and Data Export

11.1 Termination by You.You may terminate your Account at any time by cancelling your subscription through the Platform’s account settings or by writing to us at contact@manoah.care.

11.2 Termination by Manoah. Manoah may suspend or terminate your Account immediately, without prior notice, if you materially breach these Terms, use the Platform in a way that poses a legal or security risk, fail to pay Subscription Fees, provide false information during registration, or if required to do so by applicable law.

11.3 Data Export. Prior to, or within 90 days of, termination, you may request an export of your data in a standard machine-readable format by writing to contact@manoah.care. Manoah will fulfil data export requests within 10 business days.

11.4 Data Deletion. After the 90-day post-termination retention period, Manoah will permanently and securely delete all your Account data and Client Data from its systems, unless a longer retention period is required by applicable law.

11.5 Survival. Sections 2, 8, 9, 10, and 13 survive termination of these Terms.

12. Third-Party Services

12.1 Integrations. The Platform integrates with various third-party services including Google Calendar, Firebase, Razorpay, Cashfree Payments, Authkey, Resend, Oracle Cloud Infrastructure, and Cloudflare to deliver its functionality.

12.2 No Endorsement.Manoah’s use of or integration with a third-party service does not constitute an endorsement of that service. Manoah is not responsible for the terms, policies, availability, or actions of any third-party service.

12.3 Your Obligations. When using Platform features that involve third-party services, you are responsible for complying with the applicable terms and policies of those services.

13. Dispute Resolution and Governing Law

13.1 Governing Law. These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India.

13.2 Informal Resolution. Before initiating any formal dispute process, you agree to first write to Manoah at contact@manoah.care with a clear description of the dispute. Both parties will make a good-faith effort to resolve the dispute informally within 30 days of receipt of such notice.

13.3 Grievance Redressal. Manoah has designated the following Grievance Officer in accordance with applicable Indian law:

Grievance Officer: Santosh Kumar Jha
Email: contact@manoah.care
Response Time: Within 30 days of receipt of a written complaint

13.4 Arbitration. If the dispute is not resolved informally within 30 days, either party may refer the dispute to binding arbitration under the Arbitration and Conciliation Act, 1996, conducted by a sole arbitrator in New Delhi, India, in the English language. The arbitrator’s award shall be final and binding on both parties.

13.5 Jurisdiction for Interim Relief. Nothing in this Section prevents either party from seeking urgent interim or injunctive relief from a competent court. Both parties submit to the exclusive jurisdiction of the courts at New Delhi, India.

13.6 Class Action Waiver. Any dispute shall be resolved solely on an individual basis and not as part of a class, collective, or representative action.

14. Changes to These Terms

14.1 Manoah reserves the right to modify, update, or replace these Terms at any time. For material changes, we will provide at least 14 days’ notice before the revised Terms take effect by sending an email to your registered address and/or displaying a prominent notice on the Platform.

14.2 Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of the changes.

15. General Provisions

15.1 Entire Agreement. These Terms, together with the Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and Manoah with respect to the Platform.

15.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.

15.3 Waiver.Manoah’s failure to enforce any provision on any occasion shall not constitute a waiver of Manoah’s right to enforce that provision in the future.

15.4 Assignment.Manoah may assign its rights and obligations under these Terms without your prior consent. You may not assign or transfer your Account or any rights under these Terms without Manoah’s prior written consent.

15.5 Force Majeure. Neither party shall be liable for any failure or delay in performance resulting from causes beyond their reasonable control, including acts of God, natural disasters, epidemics, war, government orders, or internet failures.

15.6 Language. These Terms are written in English. In the event of any conflict between an English version and any translated version, the English version shall prevail.

16. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the Platform, please contact us:

Manoah Technology Private Limited
Email: contact@manoah.care
Website: manoah.app

For grievances relating to data or privacy, please write to the Grievance Officer at the contact details specified in Section 13.3.

Also see our Privacy Policy. © 2026 Manoah Technology Private Limited. All rights reserved.